COOKIE POLICY

Introduction

By accessing and using our site, www.skyeserve.co.uk, and any subdomains of our site, you are agreeing to the terms of this Cookie Policy along with our Privacy Policy and Terms and Conditions.

In this policy, "we", "us" or "our" shall mean SkyeServe.

From time to time we may update this Cookie Policy and will post any changes on our site. It can be viewed directly by visiting: www.skyeserve.co.uk/cookies.


What are cookies?

As is common practice with almost all professional websites this site uses cookies. Cookies are small files of letters and numbers. These files are either stored in the memory of your computer or other device such as mobile phones or tablet computers (generally known as session cookies) or are placed on the hard drive of your device (generally known as persistent cookies).

Cookies are created when you visit a website or other service that uses cookies.

Cookies are commonly used to help the user’s browsing experience and provide more information about the user’s experience and interests.

Preventing cookies from being stored however may downgrade or break certain elements of the websites functionality that you are using.


Disabling and deleting cookies

Most web browsers have the functionality whereby they provide you with an option to disable or turn off cookies and to subsequently change the status of existing cookies, for example to delete them. The procedure for each web browser is different.

Disabling of any cookies other than third party cookies will impact on the core functionality of our site. Disabling any third party cookies will to a certain extent impact on how you view and see our site as some features may not be available.

To disable cookies, you need to change the settings within your web browser to reject cookies.

Deletion of cookies can be done through your web browser, however, unless you specifically disable cookies these will be reapplied next time you visit a website.


Learn more about cookies

You can learn more about cookies including how to disable, enable and delete cookies by visiting following website, www.aboutcookies.org. Please note that we can't be responsible for the content of any external websites.


Why we use cookies

Our site and any sub domains of our site may place and access certain cookies on your computer or device. These enable you to browse our site and use its features to their full potential. Some examples of why we use cookies are for security purposes, site performance purposes and for informing us how many visitors we have to the site and what content is of most interest to you. This enables us to improve and grow our range of products and services to suit what is most popular. We have carefully selected cookies and have taken steps to ensure that your privacy is protected at all times.

Cookies are also used for ensuring the functionality of our site and for the purposes of security. In addition to this, we may also use cookies that allow you to communicate with us online through an online chat or cookies which provide us with anonymous analytical data. This data is not personally identifiable.


Types of cookies we use

Cookies we use can be categorised as follows:

  • Session cookies, sometimes referred to as transient cookies: These cookies are erased when your browsing session ends, this is when you close your browser. They do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

  • Persistent cookies, sometimes referred to as permanent or stored cookies: These cookies are read only by our site. They are stored on your hard drive until they expire. They are based on a set expiration date unless you delete them. These cookies are used to collect identifying information about the user, such as behaviour of the user on our site.

  • Third party cookies: These are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyse our web access. All data collected by third party cookies is anonymous and will never contain any personal data such as your name, address, telephone number, email address or payment details.


Examples of cookies we use

Set out below are the cookies we use along with their purpose and how long they persist on your browser. 

Strictly necessary cookies

These are essential for you to be able to use our site.

  • JSESSIONID - A session cookie used to maintain an anonymous user session by the server which stores and updates a unique number or string of letters and numbers. The cookie is deleted when you close your web browser.

 

  • AWSELB - A session cookie used by Amazon Web Services, AWS, load balancers which distribute incoming network traffic across a group of backend servers. These expire when your browsing session ends.

 

  • hs - A session cookie used for security purposes which stores and updates a unique number or string of letters and numbers for each page visited. These expire when your browsing session ends.

Functionality cookies

These cookies are not essential, but they enhance the use of our site.
 

  • XSRF-TOKEN - A persistent cookie used for security purposes to prevent cross-site request forgery which stores and updates a unique number or string of letters and numbers. These expire when your browsing session ends.

  • svSession - A persistent cookie used for communication purposes between you and our site. which stores and updates a unique number or string of letters and numbers. These expire after two years.

Performance cookies

These monitor the performance our site and look at visitor behaviour which helps us improve the information and services we provide.

The below performance cookies relate to the collation of anonymous analytical data through Google Analytics.

 

  • _ga - A performance cookie that is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. These expire after two years.

 

  • _gat - A performance cookie used to throttle the request rate, limiting the collection of data on sites with high traffic. These expire within ten minutes.

  • _gid - A performance cookie which stores and updates a unique value for each page visited. These expire after twenty four hours.

Google Analytics

We use Google Analytics to collect information to measure usage and the nature in which users use our site. This includes how long a user spends on each page and how you got to the site. This information can be used to make sure the site is meeting the needs of its users and to help us make improvements viewed as necessary, for example adding more content to popular pages and modifying pages that are not as popular.

We do not allow Google to use or share our analytics data.

No personal data is collected, for example your name or address. This information cannot be used to identify you.

For an overview of Google’s Privacy Policy, please visit: https://policies.google.com/privacy?hl=en.

If you wish to prevent your data being used by Google Analytics, Google have developed the Google Analytics opt-out browser add-on. Details can be found at the following address: https://tools.google.com/dlpage/gaoptout.


More information

We try to ensure that our list of cookies used is complete and up to date, but if you think a cookie is missing or there is a discrepancy, please let us know using the following email address: operations@skyeserve.co.uk.

If you are looking for more information you can contact us with any questions, queries or complaints using the following email address: operations@skyeserve.co.uk.

Last updated: 08 July 2018

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